Refund policy

Deliveries

We offer free delivery for orders above $40, for orders under $40, a $7 delivery charge applies. Deliveries are open every Monday to Friday, excluding public holidays. To qualify for next day delivery, please make your order before 12pm.

We always strive to provide a seamless experience for all our customers, but sometimes weather and road conditions can affect our service. We seek your understanding whenever there's delays.

If you order refills, please prepare your empty cylinders for collection. Deliveries will be declined if you do not have the equal amount of cylinders for collection, and you will be required to pay for a redelivery ($9). 

Contactless Exchange: For your convenience, if you are not present at home, you may also leave your empty cylinders outside for collection and exchange. 

Returns

If you are not satisfied with your purchase, we're here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Note: Delivery fees (if any) will not be refunded.

To start a return, you can contact us at help@easysoda.sg If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@easysoda.sg

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your soda maker is not compatible with our cylinders, we'll offer you a full refund.

Exchanges

Once your product is approved for exchange, we will contact you to arrange delivery and collection of your order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.